General Questions
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Are any treatments covered under private health Insurance?
For most people, general cosmetic treatments are not covered under your personal health insurance. However, if you have a health spending account, most companies do cover our treatments. If you are unsure, ask your employer. Because we are essentially a medical facility, a receipt under Dr. Co... -
Yes. 24 hour notice to cancel an appointment is required. If you do not cancel your appointment, and are a no show more than twice, we do require a $50 deposit for future appointments. Once a deposit is made and you still do not cancel or show up for your appointment, we charge you the $50.
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Can I give my pre-paid treatments in my account to someone else?
You cannot transfer your pre-paid services on your account to someone else. Often, purchases are bought in a package or on sale. They cannot be given to another person. However, you may cash in the value of your purchase and put this on account. Once done, you can use that money to purchase a... -
Do you ever have sales or specials? How can I find out about them?
We have sales every month and once a year, we also have our Annual Open House Sale in the Fall. The best way to ensure you don't miss our sales is to sign up for emails. All sales are sent out to clients at the beginning of the month. We also post it on our social media (Facebook, Instagram, T... -
Do you have specials for Last Minute Appointments?
Yes, we do! email at mda@mdaesthetics.ca and ask us to sign you up for our JIT program (Just In Time). You will get a text or email letting you know when we have a last minute appointment . This is based on first come serve basis. So if you are the first to reply, you'll get the appointment! T... -
Do you reward clients for Referrals?
We do have a Referral Program! This program is our way of thanking you for referring your friends and family to MD Aesthetics. Clients will be given 25 reward points that can be used toward any service. 1 points = $1. They cannot be exchanged for cash. If you want to refer a someone, please ... -
Do you send receipts when I spend money at MD Aesthetics?
If you provide us with your email, you can opt to have your receipt electronically or we give you a physical receipt at the office. If you purchase a product or service on our website, you will automatically get a receipt as well. -
How do I find out about your specials?
All specials are emailed to our clients. So if you would like to get our specials, please make sure we have your correct email. If we do have your email, look into your junk email. If you have not received any specials by email, call us at 905 666 5117 or send us your email to mda@mdaesthetics.... -
How do I sign up for your Loyalty Reward Program?
MD Aesthetics launched a new and improved Customer Reward Program to increase the benefits you enjoy as one of our many valued and loyal clients. It’s easier than booking an appointment: There is no sign-up, nothing to keep track of, no card, and no funny looking money. We also have a number ... -
How many MDA points do I have?
How many MDA points do I have? As part of our MD Aesthetics Rewards point, we give out MDA points every September. Each point is worth $1 and can be used for Services. If you are unsure as to how many points you have on account, just give us a call at 905 666 5117 or email us at mda@mdaesthetic... -
What are your hours of Operation?
REGULAR HOURS OF OPERATION Monday 9am to 6pm Tuesday 9am to 8pm Wednesday 9am to 8pm Thursday 9am to 8pm Friday 9am to 5pm Saturday Alternating Weeks 9am to 4pm Sunday Closed For July and August, we are closed on Saturdays and on Statutory Holidays -
What happens to my services I purchased but have not yet used?
When you purchase a service or treatment either at our clinic or online, they simply go onto your account You have 18 months to use your services before they expire. At any point, you can request a list of what you have on account. You can do so by emailing us at mda@mdaesthetics.ca -
What if I don't like my results or the treatment doesn't work for me?
A key pillar of our business is to provide clients with trusted and research-based treatments. It is important to understand the treatment you are considering and have realistic expectations around results. That is why it is critical to always have a consultation prior to a new treatment at MD ... -
What is your Just In Time Program?
Join our very popular JIT (just in time) program to save 30% on: Microdermabrasion, Facials, Peels, Laser Hair Removal & Photo facials. You will automatically receive e-mail alerts with a listing of available next-day appointments and times. E-mails are sent from MD Aesthetics after 3 PM on ... -
Will my Health Spending Account cover your services?
For most people, general cosmetic treatments are not covered under your personal health insurance. However, if you have a health spending account, most companies do cover our treatments. If you are unsure, ask your employer. Because we are essentially a medical facility, a receipt under Dr. Co...